Ciraden is an application services provider (ASP), which means that unlike most software systems, Ciraden is “rented” for a low monthly subscription fee and is hosted and secured in an external data center. With our contracted Tier 1 hosting provider, you can rest assured that your software solution is secure and available 24 hours a day/ 7 days a week. In addition, we save you time, headaches and money by managing your day-to-day technical support including daily system back-ups, upgrades and maintenance.

The Ciraden ASP delivery model has numerous benefits to system users:

• No upfront capital required for software solution
• Immediate access to upgrades
• No daily backups required by practice
• No server management required
• Reduced hardware and maintenance expenses
• State-of-the-art security through a Tier 1 hosting facility

Security
Through its external hosting partner, Ciraden provides Tier 1 level support and security for the hosting and management of your software solution. Featuring a secure back-end administration network, hardened router configurations, a fully switched network and comprehensive access policies, Ciraden’s hosting and managed services team is constantly monitoring the network and applications for exploits.

Data Integrity
The Ciraden team, working in conjunction with its vendor partner, assures the integrity of the data from your software solution. The support team accomplishes this by using sophisticated systems and techniques, including load balancing, server redundancy, data storage (RAID), and live hot back-ups. Your data is automatically backed-up in real time, 24 hours a day - 7 days a week. In addition, we conduct an additional daily system back-up of your data and secure it in another limited access facility.

Infrastructure
Ciraden’s software solution is managed on a platform using the industry’s “blue chip” technology support mechanisms:
Nokia - Firewall Security
Sun – Servers
Oracle – Database
WebLogic – Application Server
iPlanet – Web Server
Cisco - Switches and Routers

Power
Ciraden provides uninterrupted power supply (UPS) for all of its applications and systems, and seamless fail-over to a back-up generator at its hosting partner’s data center. This means another layer of protection against down-time for your practice’s system.

Connectivity
Your practice will need DSL, cable, satellite, fractional T1, or another strong Internet pipeline to optimize performance. Once connected, your practice will be accessing your software system through the central database stored in our data center.