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Ciraden
provides training in many formats leveraging our training staff
and technology to provide Ciraden users with maximum flexibility
and convenience. You and your staff can choose from the following
training methods to capitalize on your personal learning preferences.
Our programs are designed to assist you prior, during and after
implementation.
On
Location. These private instructor classes, led by our team of
certified professionals, are provided on location for the entire office.
Each module is a four-hour segment that can be tailored to the office
needs.
 Web
Conferencing. These powerful instructor led classes are scheduled
regularly. The student uses their own computer and a telephone to
follow the presentation. Classes are offered for beginning and advanced
level users.
Training
Manuals. Training manuals are available in several formats to
include a published version (additional fee), printed version from
the web, CD (additional fee), and extensive on-line help files specific
to most software pages.
Web-enabled
self-learning. Our online training modules for Ciraden provide
a great basic training for new users. There are six main modules that
are covered: Using the Internet, Daily Office Processes, Insurance,
Reports (forms, cards, letters), Appointment Scheduler, and Office
Set-up. These modules are always available for your staff (24/7) to
use as refresher training or for any new member of your staff.
Specific
Software Questions.
Call center training support is provided from 7:00am to 7:00 pm EST,
Monday through Friday, and Saturday from 8:00am to 1:00pm EST. Customers
can access support via phone, e-mail, or fax.
Coaching.
Practice specific coaching can be purchased in four-hour time blocks
that can be used over any 12-month period. Coaching trainers are specifically
assigned to a practice and can provide support over the phone or through
email.
Certification.
Ciraden training offers a comprehensive user certification process
that is intended to help you maximize your office’s utilization
of the Ciraden features.
Software
Demonstration. This engaging software demonstration highlights
the features and functionality of the system and is an excellent introduction
to the software.
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